Artificial intelligence is on everyone's lips and one of the most important trends in digitalization. However, ideas about how AI works vary widely. So what is AI and how does it affect and change the world of CRM?

In this ExcellenceTalk, Dr. Markus Bauer, Member of Board DevelopmentCenter SmartDesign CAS Software AG, and Mircea Prelipceanu, Head of International Sales CAS CRM at CAS Software AG, will discuss  what's behind AI technology and what strategy CAS Software has in the field of artificial intelligence.